Returns and Exchanges
Returns + Exchanges
We hope you will be delighted with your order, however in the event you are not completely satisfied please do get in touch. Please see below and our T&Cs for further information.
If you change your mind and wish to return a product, you must notify us of your intention by email at firstname.lastname@example.org within 7 working days of receiving your order together with your order number. Please note that due to hygiene reasons we can only accept UNUSED products for refund, providing they are returned to us in re-saleable condition and within 14 working days of receiving your order. All return costs will be the customer’s responsibility, unless you are returning a faulty product. A proof of postage must be obtained by you when returning products to us. Please note that your original order postage and packaging fees will NOT be refunded.
We must be notified by email at email@example.com of incorrect, missing or damaged products within 3 working days of receipt together with your order number. We accept no responsibility for goods damaged in transit, though it is at our discretion that we may send you a replacement. All orders are checked carefully before despatch and products included are checked off a number of times to minimise the chance of a product missing from your parcel.
You may cancel your complete order at any time before despatch. Cancellations after your order has been despatched must be notified by email at firstname.lastname@example.org within 14 working days from receipt together with your order number. You will be required to return the products, within 14 days from the date you have told us you wish to cancel, in a re-saleable condition at your own cost. A proof of postage must be obtained by you when returning products to us.